Executive Skills, Level II Workshop
Date:
Wednesday, Nov 28, 2007 - Thursday, Nov 29, 2007
Time:
09:00
Type:
City:
Toronto
Location:
ONA Head Office, 85 Grenville Street, Classrooms C & D
Registration Closed:
23 Oct 07
Contact:
Your Bargaining Unit President or Local Coordinator
Servicing Team:
South District Service Team
Description:
Workshop Length: Two Days
Purpose: To assist participants in developing self-awareness and a deeper understanding of why people behave they way they do, to improve communication and assist in team-building. The program will also provide basic knowledge of ways to approach and resolve conflict situations.
Focus:
- Members' temperament through the completion of the Personality Dimensions tool
- Individual preferences, styles and temperament types and recognize their own unique blend of strengths and qualities
- Diverse temperament styles of other members of their team
- The theory of conflict resolution
- A definition of conflict and types of conflict
- Individual conflict approaches
- Types of processes aimed at obtaining outcomes to conflict situations
- The necessary conditions for conflict resolution
- The cycle of conflict resolution
- Communication skills and the importance of effective communication through the use of role play
- Listening skills
- Response and questioning skills